HOW CAN I REACH YOU
Through email: HausofJung@gmail.com
Or write to us directly by scrolling down to the bottom of this page.
HOW LONG WILL IT TAKE FOR A CUSTOM ORDER?
Depending on complexity, it may take 1-6 weeks, plus shipping time.
DO YOU SHIP INTERNATIONALLY?
Yes. Shipping costs will vary according to destination and weight of package. We will send you an estimate of shipping costs and you can decide accordingly.
Email HausofJung@gmail.com directly for quotes on shipping.
WHAT IS YOUR RETURN POLICY?
If a product does not meet your expectations or is damaged in shipping process, we will do our best to resolve the matter.
For sizing issues, please communicate your sizing needs before the order is shipped.
If you need more information about an item before purchasing, please reach out and we are happy to provide more photos/information.
DO YOUR PRODUCTS HAVE WARRANTY?
We hold an open door for repairs. Depending on what is needed we are happy to update, repair, or replace, at no / reduced cost.
Please note that leather wear is part of a natural process, and your items will adjust (or be "trained") according to how you use your product.
Buying or using a Haus of Jung good and/or service for creating a competitive work is forbidden.